Question 1

When my order will be dispatched?

Accepted Answer

Orders that include frozen products are dispatched Monday through Wednesday. Only ‘grocery products’ orders are dispatched Monday through Friday, excluding New Zealand public holidays. Any orders placed Saturday or Sunday will be dispatched the following Monday.

Question 2

Do you have a retail shop?

Accepted Answer

We do not have a retail shop however you are welcome to place your order online and come and collect your order at our warehouse located at 3 Porters Avenue, Eden Terrace. Alternatively, you can also choose to purchase our products from our network of distributors.

Question 3

Do you send parcels anywhere in New Zealand?

Accepted Answer

Yes, we do! Latino Foods has a partnership with NZ Post that delivers parcels all throughout New Zealand, including rural locations.

Question 4

Could you let me know when you get a specific product back in stock?

Accepted Answer

Please subscribe to our newsletter to get notifications of new arrivals or back-in-stock products. We promise not to bother you with constant and annoying emails.

Question 5

Do you have Gift vouchers?

Accepted Answer

Yes, we do! Choose an amount and write a personalized message to make this gift your own.

The best thing is that it never expires.

Buy gift card.

Question 6

What if something went wrong with my order?

Accepted Answer

Please contact us immediately via email at service@latinofoods.co.nz

Question 7

How long takes for a refund to show in my bank account?

Accepted Answer

Refunds can take approximately 7 working days to show up on your account, depending on bank processing times.

Question 8

I was out when the Courier arrived, how can I get my order?

Accepted Answer

If you received a Card to Call from the Courier, it means you were not home, and they were unable to get your signature. Please follow the instructions on their card for re-delivery or to arrange a pickup from the nearest Post Office.

Question 9

My order hasn't arrived yet, where is it?

Accepted Answer

Please check the tracking information we sent you in the email and use the tracking number link to check on the Courier Post website. If the Courier attempted delivery, or there is a problem with your address, please get in touch with Courier Post immediately so you can pick it up from the Post Office instead.

Couriers can sometimes experience difficulties in delivering to apartments or gated areas because:

1. There is no safe place to leave deliveries when no one is home

2. Some apartments are security coded, and access to these buildings is difficult.

Please ensure that someone will be home to receive your order, or consider sending the delivery to a work address.

If using a work address, please clearly state delivery hours and all necessary information such as building number, level and/or business name.

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