FAQ

Do you have a retail shop?

We do not have a retail shop; however, you are welcome to place your order online or buy from our distributors.



Could you let me know when you get a specific product back in stock?

Please subscribe to our newsletter to get notifications of new arrivals or back-in-stock products. We promise not to bother you with constant and annoying emails.



Do you have all the items that I see on your website in stock?

Yes, everything that you see on our website is currently in stock and ready for dispatch.



What days does the Courier operate?

Please note that CourierPost delivers only 8 am to 5 pm Monday to Friday, excluding public holidays.



How do you ship the frozen products?

Frozen goods can only be shipped same-Day Evening Delivery' to the Auckland Metro area.

  • Auckland Metro Same-Day Evening Delivery couriers deliver between 6 pm - 9 pm Mon-Fri.
  • Orders shipped with NZ Couriers and Urgent deliveries are not transported in chilled vehicles. Please bear this in mind when selecting frozen products.



Can I Track my Order?

Once your order has been left on a courier, you will receive an email with your tracking number(please check your inbox and spam). If you need more help tracking your order, please email us at service@latinofoods.co.nz



I was out when the Courier arrived, how can I get my order?

If you received a Card to Call from the Courier, it means you were not home, and they were unable to get your signature. Please follow the instructions on their card for re-delivery or to arrange a pickup from the nearest Post Office.



My order hasn't arrived yet, where is it?

Please check the tracking information we sent you in the email and use the tracking number link to check on the Courier Post website. If the Courier attempted delivery, or there is a problem with your address, please get in touch with Courier Post immediately so you can pick it up from the Post Office instead.

Couriers can sometimes experience difficulties in delivering to apartments or gated areas because:

1) there is no safe place to leave deliveries when no one is home

2) some apartments are security coded, and access to these buildings is difficult.

Please ensure that someone will be home to receive your order, or consider sending the delivery to a work address.

If using a work address, please clearly state delivery hours and all necessary information such as building number, level and/or business name.