FAQ

What are my payment options?

We accept PayPal, ETFOS, Visa and MasterCard



How will I know that you have received my order?

After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that will be sent to your shipping address. Please keep this receipt for your reference.
You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)



What are your shipping fees?

Shipping fees vary depending on the destination of the order. All shipping costs are calculated at time of purchase.



How long after placing my order should I expect to receive my goods? ​

Delivery is generally within 2-4 business days to New Zealand destinations for orders received before 9am Monday through Friday subject to availability of stock and other considerations. ​ 2-3 days for North Island and 3-4 days for South Island.
Rural deliveries can take up to 5 days additional to standard area delivery so please be aware of this additional time frame when ordering.



How can I track my orders?

A tracking number (article tracking number) will be sent to you via email after the receipt given from New Zealand Post.



How do you ship my orders?

All your orders are sent via New Zealand Post.



What is your return policy?

Your satisfaction is our priority at LatinoFoods. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your account. All returns are subject to us receiving the item back within 14 days of purchase. Items must be returned in their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.



Returns Process

To return an item, please send us an email to service@latinofoods.co.nz with the following information: ​

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the fault on the item you are returning
  • Whether you would like a refund, issue a store credit or exchange. If you wish to exchange it for a different item, please include the name and quantity of the replacement item.